Frequently Asked Questions

Tracking Orders/Problems Paying

If delivery is not made within 2 weeks please contact your local post office as they may be holding the package for you to collect. Tracking numbers can be checked on your country's postal website. Simply login to your account with your username and password to obtain your tracking number and order status.

If you find your card blocked by Veripayment due to security issues please call them on 1-866-972-8765. Usually this is due to a change in billing address details requiring them to manually approve the new address.

Q. How can I be sure of the quality of your products?

Elitenetpharmacy conducts thorough due diligence with all manufacturers and suppliers to ensure that only the highest quality
medicines are made available to our customers. Should we have any concerns about the authenticity of a medicine we will ask for independent
verification of potency and composition of all medicines sold.

Q. How do I know if you ship to my country?

We are able to ship to any location worldwide except the following:

Panama, China (excluding Hong Kong, Taiwan, and Macau), India, Pakistan, Iran, the United Kingdom, Turkey, Romania, Bulgaria, Moldova, Kazakhstan, Turkmenistan, Uzbekistan, North Korea, Afghanistan (excluding military service personnel), Iraq (excluding military service personnel), Nigeria, Uganda, Congo, Russia (excluding where ID is verifiable), Mongolia, or any countries which we determine to be unstable or where there is a high likelihood of disruption due to wars, corruption, inefficieny or postal service and customs issues.

Q. Can I pay with any method other than Visa card?

No. We only accept Visa except for longstanding customers who may order via western union or moneygram providing they order at least 120usd. Under no circumstances will new customers be accepted for any method other than Visa. A prepaid Visa card can be obtained by virtually everyone and prevents merchant fraud for those worried about identity theft or monetary loss.

Q. Why won't you respond to emails from encrypted email accounts?

Because in many cases, especially hushmail, these addresses block our replies.

Q. Is there any way I can obtain a discount?

Discount coupon offers are listed on the homepage at the bottom. We offer no other discounts at all.

Q. How do I check my tracking number?

Registered airmail only allows one to see the item has been sent/delivered. We advise customers, that if they have not received the package within the estimated guidelines that they should check their tracking number with their national postal service website. As an example, USA customers should enter their tracking numbers at www.usps.com.

Q. On the USPS website it says the order is still being processed, inbound international, or some other message that is unclear?

Unfortunately, in our experience www.usps.com is not the most clear service. It is worth checking still but sometimes they seem to forget about tracking until a delivery attempt is made and the messages shown above are all nothing to worry about. Sometimes those messages may display for over a week. It is nothing to worry about, just a sign that usps and customs take a long time to do their job. In no case we can recall did it lead to a seizure at customs.

Q. How do you normally ship?

We package products in plain boxes with no reference to the contents or our name on the outside. Airmail packages normally take 2-5 days for EU countries and average around 10-21 days for the rest of the world. If they still have not arrived it is possible a delivery attempt was made and the item is waiting for collection. You should contact your local post office and check the tracking number online if your country's postal service tracks it.

Q. Is it safe to ship to Germany, Canada, Norway, etc etc?

We have no problem shipping to any country worldwide. Unless indicated specifically on the product page we ship all products successfully worldwide. The only countries we do not ship to are those listed at the top of the page.

Q. Can you recommend an independent source to verify your reputation?

We are mentioned quite often on:

www.bodybuilding.com
www.alopezie.de (for German customers)
www.thundersplace.org
www.bodyrecomposition.com
www.drugbuyers.com

It is easy to google us for more info.

Q. How can I see if you have a product?

You can use the A-Z at the left hand side of the homepage. Alternatively, use the product search button. Please note that it will not display listings for search terms of less than three characters. In this case, the advanced search button at the right hand side of the homepage can be used. If a product is not listed feel free to contact us and request items.

Q. What are your business hours?

We work Monday through Friday. All emails will be answered within 24 hrs if falling at this time and orders shipped within 24-48 hrs, stock permitting.

Q. What is your reship policy?

Our delivery rate is 99% assured. In the rare event that a parcel is taken by customs we will offer a full refund or reship for free on all items.

Q. What if my package is lost?

Any shipments which fail to arrive are reshipped for free if they fail to arrive between 10-21 days.

Q. Do you sell original or generic products?

Unless otherwise stated all our medicines are branded products only. We do not stock generic versions of anything unless stated.

Q. Is it legal?

Most countries allow the importation of personal supplies of ethical pharmaceuticals, there are varying conditions, some countries will require a physician involved. That doesn't mean that you must have a prescription, most physicians don't know how to write a prescription for a product that is "unapproved" in their country, but will however help the patient with its administration.

The bottom line is you must check your individual status for the products you require in your home country. You can ask us in case we know of problems but the responsibility lies with the purchaser.

Q. How do I return products?

We do not accept returns.

Q. What is listed on the customs form when shipping?

We label as gifts and declare as a minimal value to ensure swift customs clearance.

Q. How much do you charge for shipping?

We charge $16.95 for registered delivery. This provides proof of sending and proof of delivery. We do not ship without tracking.

Q. Do you have any other advice for my first order?

If you are ordering a pharmaceutical you've never used before, order only one unit! This will allow you to discover if that product has any particular unpleasant side effects.

Sometimes it is necessary to take a course of pharmaceuticals (that may require more than one unit) to obtain beneficial effects, but usually any potential side effects will appear first.

Initially by ordering one unit, you will not have other units in your possession that you can't or don't want to use. You must remember that these are pharmaceutical products and cannot be "guaranteed" because of the many different factors of use involved.


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